Refund and Returns Policy

1. Refund Policy

At Bangkok House, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund or exchange subject to the following terms and conditions:

2. Eligibility for Refunds

- Refunds are applicable within [number of days, e.g., 30 days] from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Products that are personalized, customized, or on clearance may not be eligible for refunds unless they are damaged or defective.

3. Refund Process

To initiate a refund, please contact our customer support team at [[email protected]] with your order details and reason for return. We will review your request and provide instructions for returning the item.

Once we receive the returned item and verify its eligibility for a refund, we will process the refund to your original payment method. Please note that shipping and handling fees are non-refundable.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately upon receipt. We will arrange for a replacement or refund, depending on your preference. Please provide photos of the damaged or defective item to expedite the resolution process.

5. Exchange Policy

If you wish to exchange an item for a different size, color, or style, please contact us within [number of days, e.g., 14 days] of receiving your order. We will assist you in arranging the exchange and provide instructions for returning the original item

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product). We recommend using a trackable shipping method for returns to ensure safe and timely delivery.

7. Refund Timeline

Refunds are typically processed within [number of days, e.g., 5 business days] of receiving the returned item. However, please allow additional time for the refund to reflect in your account, depending on your payment providers processing times.

8. Contact Us

If you have any questions, concerns, or need assistance with a refund or return, please contact our customer support team at [[email protected]]. We are here to help and ensure your shopping experience with Bangkok House is enjoyable and hassle-free.